WARWICK BROADBAND COMMITTEE MEETING NOTICE
 
The committee will meet Monday, May 16, 2016 at 5:00 pm in the Town
Hall.
Agenda         
 
Review/approval of minutes of previous meetings - 5/5/16
 
Committee Organization:  New Vice-Chair?
 
Management of WBS - discussion & suggestions for 5/23/16 Selectboard
Meeting
.       Customer Service: phone support - adding others
o   Troubleshooting tips, faq
o   Service Level Agreements - review of previous service agreement
.       Service delivery reports: assistance from BB committee, review
of reports
 
Website revisions:
http://www.town.warwick.ma.us/broadband/warwickBroadband.html
.       Layout, what to include
 
Other management issues, as time permits:
o   Customer Service billing support - current vs future
o   Customer Service endpoint installation & field service - current vs
future
o   Documentation - current and future
o   Additional training & equipment needed?
o   Out of town service: current impact on bandwidth
o   Policy issues: Pricing tiers, early adopters
 
Time Warner/Charter Communications
 
Implementation of upgrade/expansion approved at Annual Town Meeting
.       Upgrade work prior to July 1
.       Timeline/priorities starting July 1
o   Sector arrangement - coverage/speed map - current vs projected
o   Ordering & installation plan, engineer consulting
o   Backup power - generator for cell tower, repeater power
o   Additional maintenance resources or diagnostic equipment/software?
 
Regional updates:
.       Hawley hybrid/wireless group - meeting 5/12/16 6pm - Hawley
.       Wired West update
.       Governor - meeting with WMass town reps 5/10/16
.       MBI status: "pause", wireless study
.       Wendell group - meeting focused on Warwick wireless
 
Confirmation of next meeting date:
 
Other items unforeseen at the time of posting this announcement